Associate Manager, Client Service

Attention! This job posting is 7 days old and might be already filled.
Company Name Brandmuscle
Location Cleveland, OH
Date Posted Nov 14, 2019
Category General
Job Type Full-Time
Full Job Description
The Associate Manager, Client Service role is to lead daily client and internal responsibilities for assigned client accounts. This position works closely with the Client Service leadership team to ensure that BrandMuscle’s technology and service offering support to the client’s local marketing and overall business strategy.  This position will be client-facing and focus on fostering and growing professional relationships.


Responsible for ongoing client relationship management on assigned accounts
Build strong relationships across internal departments and external partners
Seek ways to develop marketing initiatives by providing critical insights that build organic growth
Provide tactical marketing recommendations to the client
Identify new digital opportunities and work collaboratively with internal teams to execute new opportunities
Display a vast knowledge of each assigned client’s industry, brand, target market, and local marketing goals and challenges
Identify and evaluate industry trends, competitive market dynamics, and best practices to support the client’s business
Demonstrate a deep understanding of BrandMuscle’s product and service offerings and share examples and case studies that will help support the client’s objectives
Manage all aspects of technical and creative projects, including project planning, execution, timing, functionality, troubleshooting, quality, and cost
Providing problem recognition, research, isolation and resolution steps
Work closely with cross-functional departments to set project expectations and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
Increase team collaboration through idea-sharing and brainstorming sessions
Drive channel goals by working closely with the Performance Marketing team to prioritize, influence and communicate expectations
Responsible for general brand and channel consistency on marketing site
Perform regular site audits, creative proofing. and test template functionality
Develop client presentations and recommendations and plan meeting logistics
Pull monthly data and format into reporting template and administer and analyze monthly reporting metrics and provide ongoing optimization recommendations
Create meeting agendas, capture meeting notes, and send meeting recaps


Bachelor’s degree in business, marketing, communications, advertising, or a related area required
2-4+ years of experience  in ad agency account service or client side project management
Understanding of print and digital advertising is required
Advertising industry knowledge, commitment to client service required
Excellent communication skills, both verbal and written
Detail-oriented with great organization skills and time management skills
Must possess a strong work ethic and have a team player mentality
Ability to manage multiple projects in a fast-paced environment
Must be thoroughly computer literate and able to learn new software and applications quickly
Some travel required

Apply here...

Related Jobs