Client Service Account Executive

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Company Name Brandmuscle
Location Cleveland, OH
Date Posted Jul 19, 2017
Category General
Job Type Full-Time
Full Job Description
Are you looking to start your career within Client Service? We are looking for entry level candidates that are self-starters, organized, detail oriented and have a passion to learn about the marketing technology industry.

The Client Service Account Executive provides exceptional service to our clients by executing project work as well as ensuring time-sensitive client campaign materials are available and updated in our system. The CSAE responds to, helps diagnose problems through discussion with users and internal team members, and assists Client Operations Managers with project workloads. The CSAE typically leads internal teams to ensure projects are executed at the highest quality level, on time, and within budget. The primary focus for the CSAE is effective and efficient project management and issue resolution. The CSAE will also own client-facing responsibilities including participating in client-facing meetings, identifying site trends via analytics, vendor management and client partnership growth.

Under direct supervision, the CSAE’s responsibilities include:

Learning and applying an in-depth understanding of the client’s business, business rules, and business processes as they relate to the Brandmuscle solution
Thinking critically; responsibility for general site consistency and auditing
Demonstrating an understanding of template based creative functionality, including providing direction to the Graphic Operations team and completing all required creative documentation and testing.
Coordinating a variety of priorities in a fast-paced environment
Increasing team collaboration through idea-sharing and brainstorming sessions
Providing problem recognition, research, isolation and resolution steps
Working with the Client Service team to collect template requirements, entering project details utilizing a project tracking tool, documenting and testing templates for effective and efficient creative template project management
Working closely with Client Service counterparts to assess client needs and deliverables and ensure project deliverables are met
Collecting all necessary specifications and requirements at the onset of the project (functional and creative) to develop and deploy projects
Providing ongoing feedback and assessment of project status and issues to Client Service team and communicating timely updates
Reviewing project deliverables and ensuring adherence to quality standards.
Testing for quality assurance including functional and creative project
Executing site upgrade regression testing during product release cycles
Managing complex integrations and APIs
Logging bugs and following up with applicable teams in a timely manner
Implementing operational changes requested by the client through coordination with internal teams and in some instances implementing site changes using client admin tools
Collaborate with Client Service teams on site awareness and adoption
Attending project meetings and project status meetings
Assisting support desk with call volume and escalated calls
Providing support and assistance to Client Service Managers and other Client Service team members

Bachelor’s degree required, preferably in marketing, advertising or a related field
Strong organization and communication skills a must
Advertising industry knowledge, commitment to client service required
Detail-oriented with strong troubleshooting, analytical and problem-solving abilities
Strong knowledge of Excel preferred (including formulas and standard data sorting and filtering)
Demonstrated analytical skills and ability to analyze data
Strong project management and communication skills
Strong interpersonal skills, ability to work with cross-functional teams
Ability to thrive in a fast-paced, changing environment
Must be available for a flexible work schedule to accommodate clients on advertising deadlines
Technology experience preferred
Self-starter, ability to work without direct supervision
Must be thoroughly computer literate and able to learn new software quickly
Some travel

0 to 2 years ad agency account service or client side advertising management experience is preferred. Complete understanding of advertising and project management processes are essential.
Apply here

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