December Corporate Member Spotlight

AAF-Cleveland is proud to highlight the many creative service companies in NE Ohio that make up our corporate member roster.  Corporate membership in AAF-Cleveland is a great way to get your entire team involved with NE Ohio’s premier advertising and marketing professional growth organization. 

Q&AAF With Mark Bachmann, Chief Client Officer – Marcus Thomas LLC

MarkBachmann-20171121013207108In this edition of Q&AAF, Mark Bachmann shares some ideas on keeping clients in an industry known for turnover.

Mark says, “our clients are not loyal and we mirror back that attitude, treating clients like fleeting acquaintances. Even though this scenario may be true, there are ways to make sure we get the most out of our client relationships, and there are many methods to keep a client (and the agency) happy.”

Know why you have a client.